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Servitization in Industrial Automation: Guidance and Best Practices

Servitization in Industrial Automation: Guidance and Best Practices

An increasing number of device-level industrial automation (IA) hardware vendors, from makers of industrial robotics to metrology and 3D printing equipment, are scouting for new ways to differentiate themselves. For many automation vendors, this means shifting focus from a one-time transactional hardware sale to a relationship-based service model where customers ‘pay-as-they-go’ based on the value or outcomes provided by the vendor – otherwise known as ‘Servitization.’

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